Privacy Policy

1. Introduction

At A.R.T.S Training Services, we are dedicated to protecting and respecting your privacy. This Privacy Policy outlines the personal information we collect from you, how we use and protect it, and the rights you have concerning your data.

Our e-learning platforms and accredited courses provide mandatory and accredited training courses to individuals. We take your privacy seriously and are committed to handling your data carefully and transparently, ensuring compliance with legal and regulatory requirements.

2. Who Are We?

We are A.R.T.S TRAINING SERVICES, a training provider offering mandatory and accredited training courses. Employers and individuals typically engage our services, and trainee data is input into our system. We are registered with the Information Commissioner’s Office (ICO) to process personal and special categories of information under the Data Protection Act 2018. Our registration number is ZB023417.

3. Why We Collect Personal Information About You

We collect personal information about you to provide, manage, and support the training courses you are enrolled in. This data allows us to track course progress, issue certificates upon completion, and comply with legal, regulatory, and contractual obligations. Typically, the data we process is provided by the employers that engage with our services on your behalf or by you if you are an individual.

4. What is Our Legal Basis for Processing Your Personal Information?

• Contractual Obligations (Article 6(1)(b) GDPR): Processing is necessary for the performance of a contract with your employer.
• Legitimate Interests (Article 6(1)(f) GDPR): Processing is necessary for our legitimate interests in delivering and improving our training services, provided your rights and interests do not override those interests.
• Legal Obligations (Article 6(1)(c) GDPR): Processing may also be necessary for compliance with a legal obligation to which we are subject.

5. Cookies—Do We Use Them?

Yes, we use cookies to enhance your experience:

• Session Cookies: These cookies enable visitors to log into the site and manage their connection to the services while logged in. They are essential for website functionality and are deleted when you close your browser.
• Google Analytics Cookies: These cookies monitor visitor interactions with our site. The information gathered by this service is anonymised and cannot identify or track individual visitors. This helps us understand how visitors use our site, allowing us to improve the user experience.

6. What Personal Information Do We Need to Collect About You?

The personal information we collect includes:

• Personal Identifiers: Name, email address, contact information.
• Employment Details: Job role, employer details, training requirements.
• Training Records: Courses taken, progress, completion status, certification.

This information is typically provided by the employers that enrol you in our courses or by you directly. We do not collect personal information unless required for technical support or customer service.

7. What Do We Do with Your Personal Information?

• To Deliver Training Services: Providing access to your enrolled courses, monitoring your progress, and issuing certificates upon completion.
• To Communicate with You: Sharing information about your courses, including reminders and support services.
• For Compliance and Reporting: Maintaining records of your training progress and completion to meet legal and contractual obligations.
• For Service Improvement: Using anonymised or aggregated data to improve our services and develop new training offerings.

8. Who Do We Share Your Personal Information With, and Why?

We share your personal information with:

• Your Employer: To track your training progress and compliance.
• Third-Party Service Providers: Such as IT support or platform hosting, under strict confidentiality agreements.

We do not share your information with any third party for marketing purposes and only share data externally when legally required or necessary to fulfil contractual obligations.

9. Training and Awareness

At A.R.T.S Training Services, safeguarding personal data and maintaining confidentiality are crucial. We provide comprehensive training to our employees on data protection and confidentiality to ensure compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

10. How Do We Maintain Your Records?

Your personal information is stored securely on our systems. We implement strict security measures, including encryption and access controls, to protect your data from unauthorised access, loss, or misuse.

11. For How Long Do We Keep Your Data?

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically 3-5 years after course completion. This retention period aligns with industry standards and best practices and is regularly reviewed to ensure compliance with legal and regulatory requirements.

12. How Do We Dispose of Your Data?

• Electronic Data: Non-sensitive data inactive for 3-5 years is archived and scheduled for secure deletion. Sensitive data is deleted through certified destruction processes.
• Paper Records: Confidentially destroyed using accredited shredding services, ensuring compliance with data protection regulations.

13. What Are Your Rights?

You have the following rights regarding your personal data:

• Right to Be Informed: About how your data is collected and used.
• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To correct inaccurate or incomplete data.
• Right to Erasure: To request deletion of your data when it’s no longer necessary.
• Right to Restrict Processing: To limit how your data is processed in certain circumstances.
• Right to Data Portability: To request the transfer of your data to another provider in a structured, commonly used format.
• Right to Object: To object to processing your data in certain circumstances, such as for direct marketing.
• Rights Related to Automated Decision-Making and Profiling: To not be subject to decisions based solely on automated processing that significantly affect you.

To exercise any of these rights, contact us at 0330 058 2044.

14. Information Commissioner’s Office

If you are not satisfied with our response or believe we are processing your data unlawfully, you can complain to the ICO:

15. Policy Review

We will review this policy annually, or more frequently as required by legislative or regulatory changes.